Shipping & Return

How We Handle & Process Your Order

After placing your order you will receive an email confirming your order If there is any issue with availability, shipping or otherwise we will contact you immediately.and other information. After we have processed your order and it is shipped, we will email or ring you with shipping information.

Delivery Locations

We deliver via courier to all areas of Australia. We don’t deliver outside Australia. Our primary warehouse is based in Melbourne.

Delivery Terms

All delivery and shipping costs are included in the total of your shopping cart. Our online store provides an accurate estimate of the shipping costs based on your location. We will contact and advise you of any changes to the delivery costs before billing as we try to keep shipping costs to a minimum.

Delivery Times

Orders are processed and despatched within 7 working days after placing your order, subject to stock availability. This means you can expect to receive your order within 7-14 days, subject to location  and peak periods which could slow delivery. Pre orders for products not currently in stock will ship as stock is available. We will contact you if an item is not in stock.

Warranty

We ensure that all products are in good condition before despatching. Should a product be faulty or damaged, please contact us via phone or email asap.

Returns

All returns must be approved by Extrordinair prior to returning the item. Any costs involved in returning faulty items to us is at the customers expense for shipping and packaging. Any returned products must be packed in the original packaging including any accessories, manuals and documentation. In many instances we can resolve the issue to do with repair or servicing via email or over the phone.

Refunds

If any item is damaged or faulty, we will gladly assist to repair or resolve this issue. We directly handle service and repairs for almost all our products. You are not entitled to refund if you change your mind, found the same item cheaper elsewhere, chose the wrong item, damaged the product thru misuse or neglect. However you are entitled to implied conditions as set out by law under the Fair Trading Act 1999 which gives you specific rights thru Consumer Affairs Victoria. Extrordinair is always pleased to resolve any issue to satisfy the customer. Warranties for all products are shown on individual product specifications. If you have any questions or require assistance please email info@extrordinair.com.au or telephone 03 9330 0277.