Terms & Conditions

/Terms & Conditions
Terms & Conditions2019-05-01T06:33:16+00:00

Terms & Conditions


All prices on this website are in $AUD. Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, Extrordinair cannot be held liable for any errors, omissions or price changes. Due to continuous product development, specifications & colours may change. Please consult your Doctor before using any product. All products are subject to availability. All products are delivered packed and will require installation.

How to order

Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information. Also, couriers will not deliver parcels without contact phone details.
We have 3 methods for you to place your order, telephone, in store and internet. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock.

Credit / Debit Card Orders

If the cardholders address is different from the delivery address you may be required to provide additional information. A customer service representative will contact you if this is required.

Telephone Orders

Telephone orders can be placed Monday to Friday 8.30am to 4.30pm. Have your order and credit card details ready. When placing your order by phone, you will be given an order number, which you need to keep for future reference.


Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

All orders are processed and shipped in the order that they are received. Normal delivery time is 5 to 7 working days. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block. Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday – Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.

If it is found that the product ‘will not fit’ through/round any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward & return carriage costs & a 25% restocking fee is applicable. These larger products have pre-arranged deliveries, which means the item will be booked in with you by the carrier or the supplier. If the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, they will be returned to the carrier’s depot, or to the supplier. In this case you will be liable for ALL charges for re-delivery. Please note, if the order is subsequently cancelled, you will be liable for all carriage charges and a 25% restocking fee also.

Free Delivery

Extrordinair free delivery on selected items where marked in the item description only.

Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Short Deliveries and Damage to Packaging

When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition.

Any short delivery of boxes must be reported to Extrordinair within 24 hours of signing. Neither Extrordinair nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery & notify us of any fault or damage as soon as reasonably possible.


All products on our web site & in our catalogues are covered by a manufacturers warranty. If you are using any of the products in an environment other than in a residential house you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example a product with a “home use” warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask & we will be happy to check if the products are suitable. No manufacturers warranty covers failure of a product if caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable & necessary care. Warranties also vary from manufacturer to manufacturer. If you require clarification of the terms for particular products we will be happy to supply these for you.

*The running cost data used to determine these results is based on Australian Standard AS4556-2011. This standard determines a house heat load of 0.2 Mega joules per hour per cubic meter of living area heated over 600 hours of operation. Savings are specifically based as a comparison with a three star ducted gas heater. Calculations for gas usage are based on the Average House Floor Area (with 2400mm ceiling) for new homes as published by the Australian Bureau of Statistics from a study commissioned by Commsec in 2013. The calculations were specifically based on the Annual Energy Consumption in accordance with the AGA Star ratings for Ducted Gas systems and using a gas cost of 1.6 cents per MJ/HR. Savings should be seen as a guide only as actual heating performance and therefore savings, may vary due to a number of factors including home construction and size, gas costs, heater usage, and zoning.

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